Shipping policy

SHIPPING POLICY

Last updated: May 15, 2026

Thank you for shopping with Urban Surface.

Order Processing
Orders are usually processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays may require additional processing time.

Shipping Time
Estimated delivery times:
- Karachi: 2–4 business days
- Other cities in Pakistan: 3–7 business days

Delivery times may vary depending on courier services, weather conditions, or public holidays.

Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Order Tracking
Once your order has been shipped, tracking information may be provided through email, SMS, or WhatsApp where available.

Incorrect Address
Customers are responsible for providing accurate shipping details. Urban Surface is not responsible for delays or failed deliveries caused by incorrect addresses or contact information.

Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery with clear photos or videos for assistance.

Delivery Delays
While we aim to deliver orders on time, Urban Surface is not responsible for delays caused by courier companies, natural events, or other circumstances beyond our control.

Contact Us
For shipping-related questions, please contact:

Urban Surface
Email: Arwadecor.support@gmail.com
Website: urban-surface.com